Privacy Policy

Depending on how you use our website, we may collect:

• Personal details: your name and, where necessary, traveler information.
• Contact details: email address, phone number, and WhatsApp number.
• Travel information: travel dates, hotel or pickup location, number of travelers, selected tours, and preferences.
• Booking information: details needed to process and manage your reservation.
• Technical information: basic information such as browser, device, IP address, and website usage data.

We only collect information that is reasonably necessary to provide our services and respond to your requests.

We use your information to:

• Process and manage tour bookings.
• Arrange transportation, hotel pickup, guides, and activities.
• Respond to your questions and requests.
• Send booking confirmations and important travel updates.
• Process payments through the relevant payment provider.
• Improve our website, services, and customer experience.
• Protect our website against fraud, misuse, and security issues.
• Meet applicable legal or operational requirements.

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may share limited information with trusted providers when necessary to deliver your booking, including:

• Tour guides and drivers
• Hotels and accommodation providers
• Boat and activity operators
• Transportation providers
• Payment and booking service providers
• Website, hosting, email, and technical service providers

We only share information reasonably necessary for the relevant service.

You may contact us through WhatsApp, email, or telephone.

When you use a third-party platform such as WhatsApp or a payment provider, your information may also be processed according to that provider's own privacy policy and terms.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of websites that we do not control.

Online payments, where available, are processed through the applicable payment provider.

We do not ask customers to send complete payment-card details through WhatsApp, email, or ordinary contact forms.

We use reasonable security measures to protect the personal information we hold. However, no online system can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember preferences such as language settings.
• Improve website performance.
• Understand how visitors use our website.
• Support certain website features and third-party services.

You can manage cookies through your browser settings. Disabling some cookies may affect website functionality.

Depending on the laws applicable to you, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your information where applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To make a privacy request, please contact us using the details below. We may need to verify your identity before processing certain requests.